PREP APP Support

Last Updated: August 1, 2026

Welcome to the PREP APP Support Center.

We’re committed to providing a smooth and reliable learning experience. If you’re experiencing any issues, have questions, or would like to share feedback, we’re here to help.

Contact Support

If you need assistance, please contact our support team.

Email:
pritikumarimehta2005@gmail.com

Website:
https://karloapp.com

We aim to respond to all support requests within 2–5 business days.

Frequently Asked Questions (FAQs)

1. I cannot sign in with Google.

Please ensure that:

  • Your device is connected to the internet.
  • Google Play Services are installed and updated.
  • You are signing in with the correct Google account.

If the issue continues, please contact our support team.

2. My study progress is missing.

Study progress is linked to the account used to sign in.

Please make sure you are logged in using the same Google account previously used with PREP APP.

3. Some study content is incorrect or outdated.

Although we regularly review and update educational content, errors may occasionally occur.

If you notice any incorrect information, please email us with:

  • Subject
  • Chapter Name
  • Description of the issue

We appreciate your feedback and will review the reported content.

4. Ads are not loading.

Advertisements are provided by Google AdMob.

Ads may not appear due to:

  • Poor internet connection
  • Limited ad availability
  • AdMob inventory restrictions
  • Temporary service interruptions

Please try again later.

5. The app is crashing or not working properly.

Please try the following steps:

  • Restart the application.
  • Update PREP APP to the latest version.
  • Restart your device.
  • Ensure your Android operating system is up to date.

If the problem persists, please contact support.

6. How do I report a bug?

Please send us an email including the following information:

  • Device model
  • Android version
  • App version
  • Description of the issue
  • Screenshots (if available)

Providing these details helps us investigate the issue more efficiently.

7. How can I suggest a new feature?

We welcome suggestions from our users.

If you have ideas for improving PREP APP or would like to request new features, please send us an email.

Your feedback plays an important role in shaping future updates.

Technical Support

For technical issues, please include the following information when contacting us:

  • Registered email address (if applicable)
  • Device model
  • Android version
  • App version
  • Description of the issue
  • Screenshots or screen recordings (if available)

This information helps us diagnose and resolve issues more quickly.

Educational Content

PREP APP provides educational content to assist students with exam preparation.

If you believe any study material contains incorrect, outdated, or incomplete information, please notify us. We continuously review and improve our educational resources.

Response Time

Our support team aims to respond within 2–5 business days.

Response times may vary during weekends, public holidays, or periods of high support volume.

Before Contacting Support

Before reaching out, please make sure that:

  • You are using the latest version of PREP APP.
  • Your device has a stable internet connection.
  • Google Play Services are updated.
  • Your device has sufficient storage space.

Many common issues can be resolved by checking these items first.

Contact Us

If you still need assistance, please contact us.

Karlo Labs

Website:
https://karloapp.com

Email:
pritikumarimehta2005@gmail.com

Thank You

Thank you for using PREP APP.

We appreciate your feedback and support. Our goal is to continuously improve PREP APP and provide students with a reliable, high-quality learning experience.